FAQs

Visit our Dealer Locator page to find an authorized dealer near you.

Yes. Our instruments are covered by a Limited One-Year Warranty. For full terms and conditions, please visit our Warranty page.

Designed alongside Ernie Ball Music Man's world-class team of engineers, our instruments are built in Indonesia, where they are held to the highest standards of quality. After construction, Our Sterling Series models are inspected by our Quality Assurance team of professional guitar technicians in Los Angeles.

We offer the Ray4 and Ray5 as left-handed models.

All of our battery-equipped instruments feature active electronics.

For our battery-equipped guitars, the battery compartment is used for a 12dB push-push active volume pot. For our battery-equipped bases, the battery compartment is used for an active EQ (Preamp / On board electronics).

To determine whether a bag is included with a particular model, please refer to the specifications listed on the product page.

If you're located in the United States, you can expect to receive your order within 3 to 7 business days. Since we operate out of Los Angeles, you may receive your instrument sooner if you live on the West Coast.

Shipping timelines will be different for made-to-order and international shipments. You’ll receive shipping updates via email.

We’ll update you on the delivery details every step of the way. Once we process your order, we'll email you the tracking number with order details.

Most models are not available for International shipping outside the United States. Please use our Dealer Locator tool to find an authorized dealer in your country.

We offer free shipping for most models shipping within the contiguous United States.

Pre-orders incur a $25 fee when shipping within the United States. Alaska and Hawaii shipping is available at an additional cost upon checkout. Shipping Excludes: APO/FPO, PO Box. International shipping is calculated at checkout.

When placing an order, you can choose a FedEx location as your delivery address. This gives you the flexibility to pick up your guitar within 5 days of delivery. You can use FedEx’s Location Finder to locate the FedEx holding location nearest to you. Click “More”, select “Hold at location”, and then enter your zip code at the top left.

Note: Upon pick up at FedEx, you’ll need a government-issued ID that matches the name on the delivery address. You'll also be asked to confirm the tracking number sent to you in the order confirmation email.

Our team puts in extra effort to ensure that our packaging provides full protection for the instrument during shipping. We then work closely with our shipping partners to make sure the instrument is delivered safe and sound.

We offer 30-day returns for instruments purchased through the official sterlingbymusicman.com website. A handling fee of $25.00 per product will be deducted from your return credit.

Special exclusions apply. Certain products are subject to other return fees. For more details, visit our Returns page

If you have an issue with your delivery, please contact us at info@sterlingbymusicman.com

To see if your order is eligible for cancellation, please contact our support team via email at info@sterlingbymusicman.com. Orders cannot be canceled after shipping. For the Joe Dart Artist Series Bass, we’re unable to accept cancellations after 5/31/24 since the bass is made to order. Other exclusions apply.

Send us an email at info@sterlingbymusicman.com and we’ll be happy to help.