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About Sterling by Music Man

Visit our Store Locator  page to find an authorized dealer near you.

Yes. Our instruments are covered by a Limited One-Year Warranty. For full terms and conditions, please visit our Warranty page.

Designed alongside Ernie Ball Music Man's world-class team of engineers, our instruments are built in Indonesia, where they are held to the highest standards of quality. After construction, Our Sterling Series models are inspected by our Quality Assurance team of professional guitar technicians in Los Angeles.


We offer the Ray4 and Ray5 as left-handed models.

All of our battery-equipped instruments feature active electronics.

For our battery-equipped guitars, the battery compartment is used for a 12dB push-push active volume pot. The following guitars have a battery: Majesty models, JP150, JP157, Luke, and Valentine models.

For our battery-equipped bases, the battery compartment is used for an active EQ (Preamp / On board electronics). All basses have a battery except for our StingRay Short Scale.

To determine whether a bag is included with a particular model, please refer to the specifications listed on the product page.


It will take about 3 to 7 business days for you to receive your order. Since we operate out of Los Angeles, California, you may receive your instrument sooner if you live on the West Coast.

We’ll update you on the delivery details every step of the way. Once we process your order, we'll email you the tracking number with order details.

We currently only ship in the United States. If you live outside the country, visit our Store Locator page to find an authorized dealer near you

Yes. All orders ship for free within the contiguous United States through FedEx.

Shipping to Alaska and Hawaii is available at an additional cost upon checkout. Shipping excludes: US Protectorates, APO/FPO, PO Box.

When placing an order, you can choose a FedEx location as your delivery address. This gives you the flexibility to pick up your guitar within 5 days of delivery. You can use FedEx’s Location Finder to locate the FedEx holding location nearest to you. Click “More”, select “Hold at location”, and then enter your zip code at the top left.

Note: Upon pick up at FedEx, you’ll need a government-issued ID that matches the name on the delivery address. You'll also be asked to confirm the tracking number sent to you in the order confirmation email.

Our team puts in extra effort to ensure that our packaging provides full protection for the instrument during shipping. We then work closely with our shipping partners to make sure the instrument is delivered safe and sound.


We’re confident that you’ll love your new instrument. However, if you wish to make a return, we offer 30-day returns for undamaged instruments with the original package. Visit our Returns page to read the full return policy. Our return policy only applies to purchases made through sterlingbymusicman.com. Please note that a handling fee of $15.00 per product will be deducted from your return credit.

If you have an issue with your delivery, please contact us at info@sterlingbymusicman.com


Send us an email at info@sterlingbymusicman.com and we’ll be happy to help.