Returns and Exchanges
30-Day Return Policy
We hope you enjoy our instruments as much as we do. If for whatever reason you are not satisfied with your instrument during your 30 days, you can return your undamaged instrument through the following process.
In order to return your instrument, it must be repackaged in its original Sterling by Music Man shipping box with the gig bag. Please note that ahandling fee of $15.00 per product will be deducted from your return credit. Any amount paid for shipping is nonrefundable. We are unable to accept incomplete or improperly returned instruments.
Contactreturns@sterlingbymusicman.com to request a return. In your email, please include the order number that’s found in your order confirmation email.
You will be asked to fill out a return form and once it's filled out, you will receive a prepaid shipping label via email. Please follow the instructions given in the email to properly label and ship the instrument back to us.
Place your instrument inside the gig bag and pack it into the original Sterling by Music Man shipping box. Make sure to include the pickguard and truss rod adjusting tool inside the gig bag. Download and print the shipping label and affix to the shipping box. Make sure any other shipping labels have been removed or completely covered.
Drop the shipping box at a local FedEx location. To find the drop-off location nearest to you, pleaseclick here to find a FedEx location.
Once your instrument is processed at our office, your refund will be processed within 3–5 business days. Any other questions? Contact us firstname.lastname@example.org.